Shipping Policy

Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to COVID-19 there may be potential delays due to postal service challenges.

During the holiday season: November - January, there could be potential delays due to high volume of orders and postal service delays that are outside of our control.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping for orders over $100

Local delivery

Free local delivery is available for orders over $50 within 5 miles of 90026. For orders under $50, we charge $8.99 for local delivery.

Deliveries are made on Thursdays and Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@houseofkt.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@houseofkt.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@houseofkt.com 

Full return policy is available here